ViewCart/Checkout (This page is still under construction) About Shiro Cosmetics is owned and mostly operated by myself, Caitlin, a 21-year-old student/dork with a penchant for geekery and crafting. I also employ three rather wonderful people: Hannah 1, Hannah 2, and Lauren. For more about me, you can find interviews here, here, and here. Frequently Asked Questions Q: What inspired you to start making cosmetics? A: I create cosmetics because I love faces. I'm entirely fascinated with the way that a bit of makeup can so dramatically change the appearance, and so I wanted to be personally involved. For a while I wanted to be a makeup artist (and I still love doing makeup for promotional stuff), but I didn't have the experience or a viable way to gain it, so I just make pretty colors instead. :3 What's the meaning behind "Shiro"? Shiro is the Japanese word for castle. Because the princess is in another one. Webstore-Related Q: Are your products vegan? A: Yes, everything is 100% vegan and cruelty-free! Q: Do you ship internationally? What are your shipping costs? A: Yes, I do ship internationally! Sample sizes and stickers ship for a flat rate of $1.75 regardless of your country. Orders containing anything which is not sample-sized ship for a flat rate of $2.50 domestic or $3.50 international. There is also a priority shipping option for $5.80 (US only). For domestic customers, free shipping is provided for orders of $35 or more. Everything ships via USPS. Q: How long should my order take to reach me? A: My current turnaround time is 5-7 business days. After your package is shipped, it normally takes 2-5 days to reach customers in the United States, and between 1.5-4 weeks for international orders. Q: What should I do if I think my order is lost? A: If you're in the United States, you will have been provided with tracking information that should help to locate your package. In the event that something goes wrong even with the tracking number, please contact me using the link above so we can work something out. If you're international, please be aware that it can take up to 4 weeks from the shipping date for your package to reach you, and contact me if it's been more than 4 weeks. In the event that a package is lost, I will gladly re-send or provide a full refund. | Home | Shop | About/FAQ | Contact | Links | Subscribe to our newsletter!